Return/Replace/Cancel Policy
Eligibility Criteria for Return / Replacement
Your purchase is eligible for replacement within 5 days of delivery, only if it meets the following conditions:
Incorrect Product
If an incorrect product is delivered, meaning:
The product does not match the description on the website, or
A wrong item was delivered.
Manufacturing Defect
If the product received has a defect originating from manufacturing.
Reporting Time
All issues must be reported within 48 hours of delivery.
Unboxing Video Requirement
A parcel unboxing video recorded at the time of delivery is mandatory for security and transparency purposes.
(All customers are reminded by the company at the time of shipment to record an unboxing video.)
Process of Return / Replacement
If your purchase meets the above eligibility criteria, please contact us within 5 days of delivery via:
Email: support@demo.crazygears.in
WhatsApp: +919810109311
Details Required
When contacting us, please provide:
Your order number
Reason for replacement
Relevant images/videos clearly showing the defect or incorrect product
IMPORTANT STEP
Immediately stop using the product. Place it back in its original packaging, properly sealed.
Ensure that:
The product is unused and undamaged
All inserts, tags, and invoices are intact
Eligibility Criteria for Return / Replacement
Your purchase is eligible for replacement within 5 days of delivery, only if it meets the following conditions:
Incorrect Product
If an incorrect product is delivered, meaning:
The product does not match the description on the website, or
A wrong item was delivered.
Manufacturing Defect
If the product received has a defect originating from manufacturing.
Reporting Time
All issues must be reported within 48 hours of delivery.
Unboxing Video Requirement
A parcel unboxing video recorded at the time of delivery is mandatory for security and transparency purposes.
(All customers are reminded by the company at the time of shipment to record an unboxing video.)
Eligibility Criteria for Return / Replacement
Your purchase is eligible for replacement within 5 days of delivery, only if it meets the following conditions:
Incorrect Product
If an incorrect product is delivered, meaning:
The product does not match the description on the website, or
A wrong item was delivered.
Manufacturing Defect
If the product received has a defect originating from manufacturing.
Reporting Time
All issues must be reported within 48 hours of delivery.
Unboxing Video Requirement
A parcel unboxing video recorded at the time of delivery is mandatory for security and transparency purposes.
(All customers are reminded by the company at the time of shipment to record an unboxing video.)
Eligibility Criteria for Return / Replacement
Your purchase is eligible for replacement within 5 days of delivery, only if it meets the following conditions:
Incorrect Product
If an incorrect product is delivered, meaning:
The product does not match the description on the website, or
A wrong item was delivered.
Manufacturing Defect
If the product received has a defect originating from manufacturing.
Reporting Time
All issues must be reported within 48 hours of delivery.
Unboxing Video Requirement
A parcel unboxing video recorded at the time of delivery is mandatory for security and transparency purposes.
(All customers are reminded by the company at the time of shipment to record an unboxing video.)
Eligibility Criteria for Return / Replacement
Your purchase is eligible for replacement within 5 days of delivery, only if it meets the following conditions:
Incorrect Product
If an incorrect product is delivered, meaning:
The product does not match the description on the website, or
A wrong item was delivered.
Manufacturing Defect
If the product received has a defect originating from manufacturing.
Reporting Time
All issues must be reported within 48 hours of delivery.
Unboxing Video Requirement
A parcel unboxing video recorded at the time of delivery is mandatory for security and transparency purposes.
(All customers are reminded by the company at the time of shipment to record an unboxing video.)
Eligibility Criteria for Return / Replacement
Your purchase is eligible for replacement within 5 days of delivery, only if it meets the following conditions:
Incorrect Product
If an incorrect product is delivered, meaning:
The product does not match the description on the website, or
A wrong item was delivered.
Manufacturing Defect
If the product received has a defect originating from manufacturing.
Reporting Time
All issues must be reported within 48 hours of delivery.
Unboxing Video Requirement
A parcel unboxing video recorded at the time of delivery is mandatory for security and transparency purposes.
(All customers are reminded by the company at the time of shipment to record an unboxing video.)
Eligibility Criteria for Return / Replacement
Your purchase is eligible for replacement within 5 days of delivery, only if it meets the following conditions:
Incorrect Product
If an incorrect product is delivered, meaning:
The product does not match the description on the website, or
A wrong item was delivered.
Manufacturing Defect
If the product received has a defect originating from manufacturing.
Reporting Time
All issues must be reported within 48 hours of delivery.
Unboxing Video Requirement
A parcel unboxing video recorded at the time of delivery is mandatory for security and transparency purposes.
(All customers are reminded by the company at the time of shipment to record an unboxing video.)